Frequently Asked Questions

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FAQs


What should I bring with me when I come for a scheduled office appointment?

Apart from medicare and your insurance information

Referral letter from GP, family physician or other doctor if required by your insurance

Medicare card, DVA card, pension card

Have your Private Hospital Insurance information with you

Previous reports, X-rays, MRI's, CT scans etc and any other relevant information


Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff is bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily we will not release the contents of your medical file without your consent.


Do I need a referral to make an appointment?

Referral is needed if it is a requirement by your insurance carrier. This is partly to try to ensure that the specialist you are seeing is appropriate for you and your condition, and also because Medicare pays higher rebates for specialist services if you have been referred.


How can my family doctor help me to obtain specialist medical care?

Before seeing any medical specialist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advice on whether any specialist care is appropriate. If it is, he or she can help you to choose the specialist best suited to your needs. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communicating with the specialist will also enable your family doctor to care for you better during and after your specialist treatment.


What should I expect during first visit?

During your initial visit, the doctor will explain the specific test or procedure you want, help you visualize the results and go over the risks. He may do a physical examination and ask you a bunch of questions. Once you go and have the test done then he will decide what your diagnosis and appropriate treatment.